RETURN & REFUND POLICY
Last updated March 28, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
Pre-Order
Pre-Order items are purchased before production. Pre-Order listings are NOT ready to ship. Each pre-order sale has its own pre-order closing date. The estimated shipping time is located in the description of each pre-order item. Please make a note of each pre-order ending date and estimated shipping time before purchasing.
To avoid delay in the shipping of other pre-order sale items and ready to ship items, please place each pre-order sale in a separate order. All items placed in the same order are shipped together. Estimated production time on all Pre-Orders is 6-8 weeks from the closing date of pre-order listing – SUBJECT TO CHANGE WITHOUT NOTICE.
Please DO NOT contact us on the status of your pre-order before the estimated production time listed above. These emails will not be answered until the 6-8 weeks expected production time. You will receive a tracking number via email once your pre-order items have shipped.
DO NOT place a pre-order If you need an item by a designated date, we cannot guarantee the item will arrive by your chosen date. Pre-orders can have production delays. When placing your pre-order, you agree to these terms.
DO NOT place a pre-order if you are not willing to wait for your item(s) to arrive. NO ORDER CANCELLATION IS POSSIBLE ONCE YOU HAVE PLACED YOUR PRE-ORDER.
RETURNS
As we offer a 30-day trial with free shipping all returns cost including shipping is paid by the customers. Please note that we cannot be held liable for lost or damaged shipments that are returned.
All returned devices should be received with original packages and accessories 100% damage-free.
You can’t return a damaged device by yourself. If a damaged device is returned it will be refused by our company. If the product have been damage during the delivery your have 7 days to notify the damage.
Returns must be postmarked before the end of the 30-day trial, which starts upon receipt of the product. All returns shipped after 30 days will not be accepted.
DAMAGES
The buyer has ten (7) days after delivery to report the receipt of a damaged item. Damages during shipping are rare, but they do happen.
Please inspect your light and report any issues to us within this 7 day grace period. Red Mojo will not be responsible for damages reported to us after this 7 day period.
RETURN PROCESS
To return an item, please email customer service at hello@red-mojo.com. No RMA is required. Please reference your name and order number on the return label.
Return address:
Red Mojo
3 South Hill Park Gardens
London, NW3 2TD
United Kingdom
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: hello@red-mojo.com